Chery launches a customer hotline in the Czech Republic; company says it fills 96% of parts orders within a day
Chery launched its Czech customer hotline on October 1, 2026. In a statement published a week later, Astana Motors Czech said it fills more than 96% of parts orders within 24 hours.
Event date: October 1, 2026 · Published: October 12, 2026
The hotline operates on business days from 9 am to 5 pm and is meant to handle questions about models, their equipment and use of the car. The brand's Czech importer also said roadside assistance is available around the clock and is free for car owners for three years.
Parts warehouse and service network
Astana Motors Czech said its central warehouse in Prague stocks more than 38,000 parts and supplies workshops in the Czech Republic and Slovakia. According to the company, more than 96% of parts orders are filled within 24 hours; the target for the end of 2026 is 98%. The statement also lists 16 authorized service points in the Czech Republic at the time of publication. These are company figures and claims, not an independent measurement.
The source statement of October 8 dates the hotline launch to October 1, 2026. It does not confirm the number of Chery registrations in the Czech Republic, so this article does not attribute a sales result to the brand.
Questions and answers
When was Chery's hotline in the Czech Republic launched?
According to an Astana Motors Czech statement, the hotline has been running since October 1, 2026.
How fast does the company say it fills parts orders?
Astana Motors Czech says more than 96% of orders are filled within 24 hours, with a target of 98% by the end of 2026.
Fact sheet
| Claim | Value | Source | As of |
|---|---|---|---|
| Hotline launch | Oct 1, 2026 | Astana Motors Czech statement / PROTEXT | Oct 12, 2026 |
| Hotline hours | business days, 9 am to 5 pm | Astana Motors Czech statement / PROTEXT | Oct 12, 2026 |
| Parts in the Prague warehouse | more than 38,000 | Astana Motors Czech claim | Oct 12, 2026 |
| Orders filled within 24 hours | more than 96%; target 98% by end of 2026 | Astana Motors Czech claim | Oct 12, 2026 |
| Authorized service points in the Czech Republic | 16, according to the statement of Oct 8, 2026 | Astana Motors Czech statement / PROTEXT | Oct 12, 2026 |
| Free roadside assistance for owners | 3 years; 24 hours a day, 7 days a week | Astana Motors Czech claim | Oct 12, 2026 |
Sources
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